FAQ - Cameroon

Account & Authentication

How do I reset my password?

Click "Reset it here" on the login page, enter your email, and you'll receive a password reset link valid for 1 hour. The email will include a secure link to create a new password.

Can I sign in with Microsoft or Google?

Yes! We support Azure AD (Microsoft) and Google OAuth for quick sign-in without needing to create a separate password. Simply click the Microsoft or Google button on the login page.

Why can't I reset my password for my Microsoft/Google account?

OAuth accounts (Azure AD/Google) use your provider's authentication system. To reset your password, please do so through Microsoft or Google directly. We don't store passwords for OAuth accounts.

What happens if I forget my email address?

Contact our support team with your name and phone number used during registration. We'll help you recover your account information via WhatsApp or email.

Can I delete my account?

Yes. Go to Profile → Settings → Account Actions. You can choose between:

Immediate deletion - Account deleted permanently right away
30-day grace period - Account scheduled for deletion with option to recover within 30 days

What happens to my data when I delete my account?

With immediate deletion, all your data is permanently removed. With the 30-day option, your data is marked for deletion but can be recovered if you change your mind within the grace period.

Bootcamp Enrollment & Access

What's included in a bootcamp enrollment?

Every bootcamp includes:

Live instructor-led sessions
Hands-on labs and projects
Course materials and resources
Lifetime access to materials
Certificate of completion
Community forum access
Career guidance resources
Access to Learning Access Center (for eligible bootcamps)

How do I access my enrolled bootcamps?

Sign in to your account and go to your Profile page. Click the "Bootcamps" tab to see all your enrollments, payment status, progress tracking, and access to course materials.

Can I enroll without creating an account?

Yes, you can register as a guest. However, creating an account gives you access to progress tracking, certificates, community features, Learning Access Center booking, and the ability to manage your enrollment easily.

What if my bootcamp shows "Pending" status?

"Pending" means your Mobile Money payment is being verified. This typically takes 24-48 hours for MTN/Orange Money transactions. Once verified, your status will change to "Active" and you'll gain full access.

Can I cancel my bootcamp enrollment?

We offer a 14-day money-back guarantee from the program start date. Contact our WhatsApp support or email support@cloudegree.com within this period for a full refund.

How do I track my bootcamp progress?

Go to Profile → Bootcamps tab to see your progress, completed modules, upcoming sessions, and assignments. Your dashboard shows real-time progress tracking.

Who can access the Learning Access Center?

The Learning Access Center in Cameroon is available exclusively for enrolled bootcamp learners. You need an active bootcamp enrollment to book time slots.

How do I book time at the Learning Access Center?

Once enrolled in an eligible bootcamp:

Go to /cm/learning-access-center/book
Select your preferred date and time slot
Confirm your booking
Receive confirmation via email and SMS

What facilities are available at the Learning Access Center?

The center provides:

High-speed internet
Modern workstations
Quiet study environment
Collaborative spaces
Technical support on-site

Payment & Billing (Mobile Money)

What payment methods do you accept in Cameroon?

We accept:

MTN Mobile Money - Fast and secure payment
Orange Money - Quick mobile payment option

All payments are processed securely through our verified mobile money integration.

How do I pay with MTN Mobile Money?

Select your bootcamp and payment plan
Choose "MTN Mobile Money" as payment method
Enter your MTN Mobile Money number
You'll receive a prompt on your phone
Enter your MTN PIN to confirm payment
You'll receive confirmation SMS and email

How do I pay with Orange Money?

Select your bootcamp and payment plan
Choose "Orange Money" as payment method
Enter your Orange Money number
Dial the USSD code provided or confirm via SMS prompt
Enter your Orange Money PIN
Receive confirmation SMS and email

How long does Mobile Money payment verification take?

Payment verification typically takes 24-48 hours. You'll receive:

Immediate payment confirmation SMS
Email notification when payment is verified
Account activation email when bootcamp access is granted

What if my Mobile Money payment fails?

If your payment fails:

Check you have sufficient balance
Ensure your Mobile Money account is active
Try the payment again
Contact our WhatsApp support: [Your WhatsApp number]
Have your transaction reference number ready

Can I get a receipt for my Mobile Money payment?

Yes! Once your payment is verified:

Go to Profile → Billing tab
Click "Download Receipt" next to your payment
Receipt includes transaction ID, payment method, and bootcamp details

What payment plans are available?

We offer flexible payment options:

Pay in Full - Single payment, best value
2-Month Split - 50% upfront, 50% after 30 days
3-Month Installments - Equal payments over 90 days
Seat Reservation - Small upfront payment, balance before cohort starts

What happens if I miss an installment payment?

We offer a 7-day grace period for missed payments. You'll receive:

SMS reminder 3 days before due date
Email notification on due date
WhatsApp message during grace period

After the grace period, access may be temporarily suspended until payment is received. Contact support immediately if you're experiencing difficulties.

Can I switch payment plans after enrollment?

Yes, in most cases. Contact our support team within 48 hours of enrollment via WhatsApp or email to discuss switching plans. Some restrictions may apply based on program start dates.

Is there a fee for Mobile Money payments?

Standard Mobile Money transaction fees apply as per your provider's rates (MTN or Orange). We don't charge additional processing fees for Mobile Money payments.

Can I pay from someone else's Mobile Money account?

Yes, but please ensure:

You provide the correct number for payment confirmation
The account holder confirms the transaction
You include the correct payment reference
Contact support if the name doesn't match your enrollment

Learning & Support

How opinionated is the guidance?

Focused enough to cut noise, flexible enough to adapt to your context and the Cameroon market.

Do I need prior experience?

Beginner friendly paths exist; some bootcamps assume basic Git + CLI knowledge.

How are cohorts different from self-paced tracks?

Cohorts add live cadence, accountability, and peer momentum with scheduled sessions.

Can I access replays if I miss a live session?

Yes-all live sessions are recorded. Replays are available in your bootcamp dashboard within 24 hours.

How do I get help if I'm stuck?

You can:

Ask questions in the community forum
Attend live Q&A sessions
Visit the Learning Access Center for in-person help
Contact your instructor during office hours
WhatsApp support for urgent issues
Email support@cloudegree.com for technical issues

Are the bootcamps self-paced or scheduled?

Bootcamps follow a cohort-based schedule with live sessions at specific times. However, all materials remain accessible for self-paced review, and recordings are available.

What internet speed do I need for live sessions?

Minimum 2 Mbps for video streaming. If you have connectivity issues, you can:

Access recordings later
Use the Learning Access Center's high-speed internet
Download materials for offline study

Can I attend from mobile phone?

Yes, our platform is mobile-friendly. However, for the best experience and lab work, we recommend using a laptop or desktop. You can use the Learning Access Center if you don't have a personal computer.

How do I contact support?

WhatsApp: [Your WhatsApp number]
Email: support@cloudegree.com
Hours: Monday-Friday, 8 AM - 6 PM WAT
Emergency: Use WhatsApp for urgent issues